Flycop Ltd. – Conditions of Use
Thank you for choosing Flycop LLC. These “Terms and Conditions” (referred to as “Terms”) establish a legal agreement between you, whether you are a visitor or a client using our website (“Client”), and Flycop LLC, a company incorporated in Kosovo (“Flycop”). By accessing and utilizing our services, you are indicating your acceptance of these terms. Please take the time to carefully review them.
1. Definitions
1.1. Application: A form completed by the client on flycop.com, containing the client’s personal data.
1.2. Case: The passenger’s claim for monetary compensation arising from flight cancellation, delay, or other circumstances caused by the airline
1.3. Client: The passenger is entering into an agreement with Flycop LLC.
1.4. Flycop LLC: A company registered in Kosovo with its registered office at Rr.Veneta Bajrami, Residio Hy.C, n.7 10000 Prishtina.
1.5. Compensation: The amount of money a passenger has the right to claim from an airline for a flight delay or cancellation.
1.6. Partner: An individual or legal entity entering into contractual relations with Flycop for providing services, marketing, or information campaigns on Flycop services.
1.7. Services: Access to information, consulting services, and other services provided by Flycop and its Partners, including flight, airline, and travel-related information.
1.8. Service Fee: The compensation amount agreed upon, as per the Payment Policy.
1.9. Website: Flycop.com and partner websites where the Flycop frame widget is available.
1.10. Website Visitor: Someone who views or goes to the website.
Payment Policy, Privacy Policy, and Cookie Policy are integral components of the Terms and Conditions.
2. General Terms
2.1. By accepting these Terms and Conditions, the Client agrees to all provisions in the Terms, as well as the Privacy Policy, Cookie Policy, and Payment Policy, accessible on the Website.
2.2. The client, upon entering into the agreement with Flycop, may participate in marketing or bonus programs, subject to relevant contractual provisions becoming part of the agreement.
2.3. The client declares their legal capacity and entitlement to enter into this agreement. Flycop reserves the right to terminate the agreement for a client breach.
2.4. By accepting the Terms and Conditions, the client engages Flycop and its partners to provide the Services.
2.5. The client may terminate the contract within 7 days unless Flycop sends relevant documents to the airline within this period.
2.6. The client warrants no pursuit of compensation personally or by a third party at the Agreement time. Breach obliges the client to pay associated fees.
2.7. After entering the agreement, the client grants Flycop and its partners the right to recover compensation, obligating them not to pursue the claim independently.
2.8. The client agrees to forward all Case-related correspondence to Flycop after accepting the terms.
2.9. Direct payments or compensation received by the client post-agreement require informing Flycop promptly.
2.10. The client must provide accurate information during the agreement term.
2.11. The agreement terminates upon successful compensation recovery or if pursuit is deemed futile by Flycop.
3. Rights and Duties
3.1. Flycop assists the client in negotiations with airlines for compensation recovery.
3.2. The client is updated on dispute settlement stages by Flycop.
3.3. Copies of correspondence with third parties are not provided to the client by Flycop.
3.4. Successfully collected compensation is transferred to the client’s bank account, deducting the agreed service fee.
3.5. After filling out the application, the client transfers decision-making rights to Flycop for dispute resolution.
3.6. Flycop may engage third parties to decide on legal proceedings for compensation recovery.
3.7. In legal proceedings, a contracted legal representative may access data shared with Flycop by the client.
3.8. The client may withdraw instructions to initiate legal proceedings at any time, reimbursing associated costs.
4. Remuneration Terms
4.1. The client pays Flycop LLC. a service fee only upon successful flight compensation collection.
4.2. All funds collected after the agreement’s initiation related to the client’s case are credited to Flycop’s efforts.
4.3. Non-monetary compensation, vouchers, or alternative offers may be rejected.
4.4. Partial compensation payments are at Flycop’s discretion, ensuring the client receives the appropriate net amount.
4.5. Corporate agreements may have different fee structures, payout options, and terms.
5. Processing of Client’s Personal Data
5.1. Flycop processes the client’s personal data in accordance with Kosovo data protection legislation and GDPR 2016/679.
5.2. Personal data processing is governed by the Privacy Policy, Cookie Policy, and Payment Policy.
6. Final Provisions
6.1. Flycop is authorized to alter the Terms & Conditions, set additional conditions without notice, except those negatively impacting the client.
6.2. Application and complaint processing times are specified by Flycop, independent of external authorities.
6.3. UK law applies to the Terms & Conditions, the Agreement, and any related document.
6.4. Disputes are settled in Kosovo courts, subject to jurisdiction rules.
6.5. If a provision is illegal or unenforceable, other provisions remain in force.
6.6. In cases of discrepancies, the English version prevails.
These terms and conditions govern your use of Flycop’s services. If you do not agree, please refrain from using our services.
Last Updated: January 23, 2024